Thank you for shopping at trachtzauber. We want you to be completely satisfied with your purchase. If you’re not happy with your item, we’re here to help.
1. Eligibility for Returns
We accept returns under the following conditions:
- Items must be returned within 14 days of the delivery date.
- Items must be unused, unworn, unwashed, and in their original condition with all tags attached.
- Items must be returned in their original packaging.
Non-returnable items include:
- Gift cards
- Final sale items (clearly marked as non-returnable)
- Personalized or custom-made products
2. How to Start a Return
To request a return, please contact us at [email protected] with the following information:
- Your full name and order number
- The item(s) you wish to return
- Reason for the return (optional but appreciated)
Once we receive your request, we will provide you with return instructions and the return address.
3. Return Shipping
- Return shipping costs are the responsibility of the customer unless the return is due to a defect or shipping error on our part.
- We recommend using a trackable shipping method and keeping your receipt as proof of return.
4. Refunds
- Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Shipping fees (if applicable) are non-refundable.
5. Exchanges
If you need to exchange an item for a different size or color, please email us at [email protected]. We recommend placing a new order for the desired item to ensure availability.
6. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with a photo and description of the issue. We will gladly replace the item or issue a refund at no additional cost to you.
7. Contact Us
If you have any questions about our return policy, please reach out:
Email: [email protected]
Website: [www.trachtzauber.com]